Treatment Coordinator

The Surgical Assistant will help surgeons during surgery by performing duties such as tissue retraction, intravenous lines and completing documentation.

•  Provide concierge level customer service while interacting with patients, referring offices and team members over the phone, in person, or via electronic communication
• Successfully work individually and/or in a team environment
• Attention to detail is a must when updating and maintaining patient insurance information
• Maintains doctor schedule to ensure efficient use of the doctor’s time
• Partner with clinical team to ensure excellent patient experience
• Adhere to deadlines and prioritize work against the patient schedule
• Collect payments from patients in an effective and professional manner
• Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
• Ability to effectively communicate treatment options and associate costs to the patient
• Understanding of dental terminology is necessary
• Maintain confidentiality of all information in accordance with HIPAA
• Performs other related duties as assigned

• Minimum of 1-year customer service experience required
• Medical or dental experience preferred
• Highschool diploma or equivalent required

• Friendly, inviting and professional personality and presence
• Basic office skills such as typing and filing
• Good organizational skills
• Attention to detail
• Leadership and problem-solving skills required
• Effective communication skills Ability to work cross-functionally with other team members

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)

• 401(k) Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

• Paid Vacation (starting at 10 days per year) and 6 Annual Paid Holidays
• Employer Sponsored Short Term Disability (Maternity Leave, Medical Leave, Bereavement Time)
• Long Term Disability Plan